Customer Service Commitment
Our commitment to you
Our customer service representatives and technical support representatives will work hard to provide you with the best customer service experience possible. We are also a growing company and we realize that we may not be able to provide you the service that you expected all the time. We value your feedback so we can improve and do things better.
HOME/RESIDENTIAL
SALES DEPARTMENT
HOURS OF OPERATION
24 Hours
FOR TOLL FREE
We'll respond back shortly!
TECHNICAL SUPPORT
HOURS OF OPERATION
24 Hours
FOR TOLL FREE
Our team will be more than happy to take your call. We’re always happy to help! 24/7/365.
CLIENT CARE
HOURS OF OPERATION
24 Hours
FOR TOLL FREE
and we’ll email you back within 24 hours!
BUSINESS SERVICES / COMMERCIAL
SALES DEPARTMENT
HOURS OF OPERATION
24 Hours
FOR TOLL FREE
and we’ll email you back, normally within minutes.
TECHNICAL SUPPORT (BUSINESS INTERNET ONLY)
HOURS OF OPERATION
24 Hours
FOR TOLL FREE
Senior agents, empowered and whom understand the importance of a business connection available 24/7/365.
TECHNICAL SERVICES (DOMAINS, WEB HOSTING, SERVERS AND MORE)
HOURS OF OPERATION
24 Hours
FOR TOLL FREE
we’ll respond back shortly! Average response is 20 minutes.
CLIENT CARE
HOURS OF OPERATION
24 Hours
FOR TOLL FREE
and we’ll email you back within 24 hours!
How to escalate your concern
Contact information for AEBC Support Team or other authorities to escalate issues and concerns
We try hard, but we’re not perfect. If you’ve been trying to resolve an issue but it remains unresolved, please contact our AEBC Support Team to escalate your concern. Our AEBC Support Team will respond within 1 business day of receiving your inquiry.
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
CCTS Contact Information:
Website: https://www.ccts-cprst.ca
Address: CCTS, P.O. Box 56067 – Minto Place RO, Ottawa, ON K1R 7Z1
Fax: 1-877-782-2924
Toll-free telephone: 1 888 221-1687
Email: response@ccts-cprst.ca
Canadian Radio-television Telecommunications Commission (CRTC)
The CRTC may also be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.
CRTC Contact Information:
Website / Support Center: https://crtc.gc.ca/eng/contact/#complaint
Address: Secretary General, CRTC, Ottawa, Ontario K1A 0N2
Fax: 819-994-0218
Toll-free telephone: 1-877-249-CRTC (2782)
